Job Overview

The Director of District Operations provides strategic and clinical leadership for multiple points of service within a designated geographic region in the practice. This role is responsible for developing and supporting high-performing clinics that consistently deliver exceptional patient care and customer service, while aligning with the strategic vision set by the Regional Vice President (RVP). Key Responsibilities:

• Lead daily operations across the district, ensuring clinical excellence and consistency in care delivery.
• Implement and support company-wide initiatives, policies, and procedural changes in alignment with strategic goals.
• Communicate regularly and effectively with the RVP and relevant leadership on business performance, employee development, and clinic needs.
• Oversee weekly reporting and financial performance of each clinic, participating in the annual budgeting process and maintaining accountability for district EBITDA and labor expenses.
• Monitor and respond to district KPI and FOTO data; use insights to drive coaching, CEU strategy, and quality improvement efforts.

Qualifications:

• Exceptional attention to detail and organizational skills.
• Proven ability to build and sustain strong referral relationships.
• Comfortable navigating conflict and resolving issues constructively.
• Demonstrated leadership with the ability to motivate others and foster a culture aligned with organizational values.
• Skilled educator and mentor with the ability to train and develop others.
• Strong interpersonal, verbal (including phone etiquette), and written communication skills.
• Proficiency in strategic planning, delegation, follow-through, problem-solving, and stress management.
• Solid understanding of financial, accounting, and business principles.
• Ability to read, analyze, and interpret complex medical records.
• Thorough knowledge of medical terminology and reimbursement practices.
• Comfortable working with individuals with disabilities in a clinical setting.
• Understanding of state-specific collection laws (where applicable).
• Committed to providing exceptional customer service.

Company Info